Exchange & refund policy

Exchange/refund procedure information

  • If you would like to exchange or refund the product, please submit a return request to our main email address ( within 14 days of receipt and we will assist you with guidance.
  • In case of a defective product, shipping costs incurred for exchange/refund are borne by the seller.
  • In case of simple change of mind of the buyer, the round-trip shipping costs incurred during exchange/refund are borne by the buyer.
  • Round-trip shipping costs incurred in case of exchange/refund due to incorrect size are borne by the seller.
  • In case of defective fabric, defective materials, or sewing defects, you can exchange or refund the same product.

In this case, exchange or refund compensation is not possible.

  • If it is determined that the product cannot be resold because the paper tag has been removed.
  • If the product shows signs of wearing, washing, contamination, or damage to the product.
  • For custom-made products, exchanges/refunds are not possible after ordering is completed.
  • If you send an item without receiving a return, exchange or refund is not possible.

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